Senior Manager, Business Operations

The Senior Manager Business Operations plays a critical role in shaping the service model required to support Dexcom’s consumer product expansion across multiple markets. This role sits at the center of cross-functional launch readiness, partnering across customer service, technical support, billing, supply chain, e-commerce, IT, regional teams, and market stakeholders to ensure the operating model, processes, and capabilities are ready to deliver a seamless customer experience at launch and at scale.

Where you come in:

• You will develop and evolve the end-to-end service model for a consumer product, including operating principles, service levels, handoffs, governance inputs, and regional business requirements.
• You will gather, understand, and coordinate regional business and process requirements across customer service, technical support, billing, supply chain, e-commerce, IT, and other operational teams.
• You will identify gaps in processes, capabilities, tools, or governance inputs and drive actions to close them ahead of launch in partnership with the Project Manager, global team, and functional leads.
• You will drive cross-functional alignment on process design, customer journeys, issue resolution paths, escalation models, ownership, and launch dependencies.
• You will lead the operational workstream for launch readiness across markets, supporting readiness reviews, milestone tracking, risk management, and issue resolution.
• You will partner with regional and local teams to adapt launch plans to market needs while maintaining consistency with the broader operating model.
• You will support retail and channel partner operational readiness by aligning go-to-market processes that enable effective operational execution.
• You will track operational KPIs, lead cross-functional performance reviews, analyze customer feedback and market learnings, and provide clear insights and recommendations to senior stakeholders.

• You bring significant experience in business operations, program management, launch readiness, post-launch performance leadership, or operational transformation within a consumer product, healthcare, or similarly complex environment.
• You have proven ability to work across customer service, technical support, billing, supply chain, e-commerce, and other cross-functional operational teams.
• You have experience building or improving operating models, service frameworks, KPI-driven performance management, and cross-functional review processes.
• You are highly effective at stakeholder management and can drive alignment across complex environments while partnering closely with a Project Manager leading overall governance.
• You are analytical, structured, and solutions-oriented, with the ability to interpret operational performance, generate actionable insights, and present clear recommendations to senior leaders.
• You are comfortable managing ambiguity, prioritizing effectively, and delivering results in a fast-paced, cross-functional environment.
• Your experience supporting launches across multiple markets or geographies and leading ongoing in-market performance improvement will help you succeed in this role.
• Typically requires a Bachelor’s degree with 13+ years of industry experience
• 5-8 years of previous people managementexperience

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.
• Language premium allowance if applicable.