Job Description

We are seeking an experienced Senior ServiceNow Business Analyst to join our dynamic team.

The successful candidate will play a pivotal role in maintaining, developing, and optimizing our ServiceNow platform. This position offers the opportunity to work closely with internal customers to understand their needs and enhance the functionality of our IT Service Management (ITSM) processes.

This position offers hybrid setup with the flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas.

Oversee current ServiceNow environments, ensuring stability and efficiency
Collaborate with stakeholders to identify and analyze business requirements
Design and implement enhancements to existing ServiceNow modules
Lead the development of new modules tailored for our internal customers' needs
Coordinate with the IT and development teams to streamline delivery processes
Apply Agile methodologies to balance development tasks and operational support activities
Ensure alignment of ServiceNow configuration and deployment with organizational goals
Provide expert-level support during transition phases
Monitor performance metrics and suggest strategies for continuous improvement
Train and mentor junior staff on ServiceNow functionalities

Requirements

Background of at least 3 years in a ServiceNow environment
Expertise in ServiceNow
Qualifications in Business Analysis or a related field
Skills in Agile delivery methods
Competency in analyzing complex business scenarios and proposing solutions
Capability to manage multiple priorities and stakeholders effectively
Proficiency in documentation and change management processes
Fluent English communication skills at a B2+ level

Nice to have

Additional ServiceNow certifications
Background in ITIL framework
Competency in additional ITSM tools

Company offers

Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
World-Class Clients: Work closely with 340+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
Hybrid Setup: The flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas
Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more