Job Description

As a trusted advisor and technical leader, you will:

Shape Enterprise Architecture: Translate complex business and technical requirements into scalable, future-ready ServiceNow architectures.
Engage Strategically: Collaborate with client Enterprise Architects to position ServiceNow as the cornerstone of digital transformation, integrated with core applications.
Drive Governance & Best Practices: Establish technical governance, ensure instance health, and reduce technical debt by aligning with ServiceNow leading practices.
Lead Solution Design: Facilitate workshops, validate requirements, and deliver robust functional designs that meet client objectives.
Mentor & Influence: Build and guide teams, share expertise, and contribute thought leadership to elevate our ServiceNow community.
Innovate & Grow: Support presales efforts, contribute to business development, and champion emerging technologies like Generative AI and Agentic AI.

Requirements

Deep ServiceNow Expertise: 5+ years across multiple modules (ITSM, ITOM, ITAM, GRC, SecOps, HR).
Architectural Mastery: Strong knowledge of workflows, scripting, Flow Designer, Integration Hub, and enterprise integration patterns.
Strategic Insight: Experience in enterprise security, architecture frameworks, discovery technologies, and data modeling.
Leadership Skills: Ability to manage stakeholders, develop teams, and run complex delivery programs.
Innovation Mindset: Familiarity with Now Assist, AI-driven capabilities, and modern delivery practices (Agile, Scrum, SAFe).
Credentials: University degree in Computer Science or equivalent; certifications in ITSM, ITOM, HAM, ITAM, HR preferred.
Language: Fluent in English.

Unmatched Training: Free access to ServiceNow training and certifications, including our exclusive CTA/CMA program.
Cutting-Edge Projects: Work on large-scale, complex solutions for leading Global enterprises.
Innovation at Scale: Be at the forefront of technology with Generative AI and advanced ServiceNow capabilities.
Global Community: Collaborate with the largest group of ServiceNow experts in the ecosystem.
Hybrid work model: flexible hours with the possibility to combine office and remote work.