Software Engineer - Fusion

Complete understanding of the standard policy, ownership and implementation of the Event, Incident, Request, Problem and Knowledge Management disciplines for various Salesforce applications and third-party tools.

• Act as a subject matter expert for Salesforce ecosystem and interact with various application owners, application support, Business analysts and Application Development teams
• Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the Force.com platform
• Hands-on configuration using Force.com and Fusion tools
• Demonstrate an understanding of SFDC capabilities including Flows, Permission Sets, Reporting & Dashboarding
• Participates in Project, M&E, Project transition and UAT’s to enhance individual knowledge and build on the knowledge required to support the application
• Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira etc.
• Oversight on ITSM toolset ensuring SLA’s on incidents, requests and problem records are met and their details are accurate.
• Manage major incidents in the application support area, work for a speedy resolution and follow up with resulting problem actions.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

• 3+ years of experience in Software Development and support role within the financial sector.
• Salesforce Administration, Platform App Builder and Platform Developer 1 Certifications
• Experience with data quality tools and methods (such as data profiling, validation, cleansing, etc, via SQL/SOQL).
• Experience with Business Continuity, Disaster Recovery, Crisis & Incident Management, Third Party Risk Management, and other Resilience focused methodologies, strategies & use cases preferred
• Leverage AI tools to enhance efficiency, problem-solving, and innovation in your daily work.
• Operations Management experience in a high availability environment supporting various salesforce applications & ERP/data integration tools (such as ServiceNow, Mulesoft, Coupa and SAP Etc.)
• Strong customer orientation & an eagerness to excel and be a part of a fast-growing team
• Demonstrated team player in resolving issues faster, during high case volumes or multiple high priority issue scenarios
• Excellent verbal and written communication skills.
• Candidate must be able to stay focused under pressure.
• Must have the ability to understand business issues and translate them to IT priorities.
• Strong analytical and problem-solving skills
• Must have Process management skills
• University bachelor’s degree or equivalent

Nice to have

• ITIL v3 Foundation certification preferred
• Business Analysis experience is advantageous.

• Annual base salary gross: 44,200 EUR to 70,800 EUR . Applicable to Lithuania candidates: The base salary range represents the low and high end of the Moody’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies.
• The salary is one component of Moody’s total compensation package for employees.
• Other rewards and benefits include the following: Medical, Personal Accident, Life Insurance and Time Off.