Team Lead Quality Programs

As a Team Lead quality Programs, you will lead a team responsible for driving quality across our Member Support organisation. You will combine people leadership, data analysis, and quality expertise to ensure our teams consistently deliver high level quality excellence.

You will drive the quality strategy set by management, monitor team performance, and use data and insights to identify risks and opportunities for improvement. Working closely with internal stakeholders and partners, you will guide complex problem solving, support change, and ensure quality priorities are aligned with broader business goals and Vinted’s quality objectives.

• Drive the company's quality strategy for your team, ensuring priorities and initiatives are aligned with broader business goals and Vinted’s quality objectives
• Lead, develop, and support your team by setting clear expectations, providing regular feedback, and creating opportunities for growth and development
• Monitor team quality and productivity performance, identify risks and areas for improvement, and ensure appropriate actions are taken to improve outcomes
• Conduct advanced analysis of decision quality data to identify deeper insights and continuously improve quality measurements across different teams
• Develop, adapt, and improve quality measurement approaches to meet the needs of different teams and business areas
• Build and maintain strong relationships with key stakeholders, communicating quality insights, risks, and priorities and influencing decisions that improve quality across teams and processes
• Provide direction on complex or high impact issues, ensuring appropriate investigation, root-cause analysis, and sustainable resolution while supporting the team in developing effective solutions
• Support management with timely and accurate resource insights and requirements to enable effective team planning and ensure sufficient capacity to consistently deliver high-quality services
• Ensure performance, risks, and improvement initiatives are appropriately monitored, documented, and communicated to relevant stakeholders
• Lead the team through changes to processes, standards, and ways of working, ensuring effective adoption while maintaining engagement
• Make informed decisions in ambiguous situations, balancing business needs, risks, and available resources
• Look for more efficient ways of working, generate new ideas, and initiate change to continuously improve quality and team performance

• Proven experience in a quality assurance, customer support, or related environment, with experience leading or developing a team
• Strong understanding of quality principles, utilising data analysis to identify trends and drive actionable, long-term solutions
• Proven ability to lead and motivate teams, setting clear priorities, managing performance, and fostering a culture of continuous improvement
• Excellent decision making skills in ambiguous environments, balancing business need, risk and resources in an effective manner
• Strong stakeholder management and communication skills, with the ability to influence cross-functional decisions and present insights clearly
• A proactive approach to challenging existing processes and leading teams effectively through change
• Fluent in English (C1 level)

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to 540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast