Darbo aprašymas
We are currently looking for Customer base value manager to be responsible for mobile postpaid subscriber base (liet. mobilaus ryšio abonentų bazė). I am Vaidotas Juknys and I am leading Customer Value Management team here at Telia Lietuva. We are a great bunch of people, and I am super proud of every member of our team.
Your next challenge?
Telia Lietuva has half of million mobility subscribers and is one of the leading providers in Lithuania. Mobility is the subscriptions customers have for their mobile phones. You would be responsible for protecting and growing revenue generated by Mobility subscriber base. Your key lever for revenue growth would be upsell. You would achieve upsell by granting subscribers more value for a higher price point. You would carry end-to-end responsibility for upsell including:
- strategy
- offering
- customer base segmentation logic
- contract renewal lifecycle management
- guidance for sales channels (retail, call center & online)
- business requirements for digital-first upsell customer journeys
- business requirements for next-best-offer analytical model
The position is within commerce department, but you would have to closely collaborate with Service Owners, Business Insights, Sales Channels and Online.
Who are you?
Your personality:
- Positive
- Strong drive
- Team player
- Forward thinking
- Analytical
Your experience:
- 2+ years successful and proven experience in management consulting, commercial management, customer service, segment/product management or marketing
- Solid knowledge in analytics and marketing
- Project management skills
- Previous TelCo experience is not a must but would be seen as an advantage.
What will you find at our home?
We believe that people thrive in a purpose-driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.
We offer a monthly base salary from 2600 Eur (gross) to 3600 Eur (gross) plus an annual bonus which varies depending on your performance and Telia's results. Besides for each employee, Telia has an additional employee benefits package which includes:
- Health insurance and pension plans;
- Various Telia and partners discounts and offers;
- Additional vacation days;
- Flexibility that enables work-life balance;
- Chance to grow both personally and professionally with our internal programs;
- Open, relaxed and fun working environment;
- Workcation in EU;
- +19 000 awesome colleagues across Nordic & Baltics.
New ways of working. We care about people, so in response to the current situations in the country, we will invite selected candidates to virtual interviews. We are also ready to fulfill all the necessary conditions to ensure successful work from home, including a technical gear delivery, onboarding process, training, and more.
Interested?
If you fancy joining my team, apply for the job! Do you need to know more, call me on +370 64 125 962 or connect with me on LinkedIn. Selection is ongoing, so do not hesitate to get in touch.
Welcome to Telia – Home to your next big opportunity!
