Product & Operations Executive Travel &Tours
Joboffer number #554337
Remote recruitment

Product & Operations Executive Travel &Tours

Remote recruitment

Job Description

  • Be the first point of contact for all suppliers with regards to tour-based inventory, financial reconciliation and operational concerns

  • Provide information and give instructions to suppliers (hotels, guides, museums, restaurants, transportation companies) concerning group programs, group composition, etc.

  • Provide firsthand insights into product costs (hotels, museums, restaurants, transportation, guides, etc.)

  • Use data and analytical tools to make recommendations to optimise revenue & margin

  • Carry out site inspections of hotels, restaurants and other service providers

  • Liaise with coach operators, hoteliers and other service providers

  • Agree on service levels, contracts and costs

  • Confirm customer names with hotels and other service providers

  • Collect, evaluate and respond (as appropriate) to customer feedback

  • Use market research information to guide decisions

  • Provide pricing information

  • Handle bookings, invoicing and issuing of tickets/vouchers

  • Maintain close communication with the relevant suppliers at all times on the progress of the bookings

  • Maintain close communication with the relevant clients at all times on the progress of the bookings

  • Offer the clients as many additional services as possible in order to increase the income per group

  • Respond to complaints within 2 working days and ensure it is fully resolved within 1 week

  • Identify opportunities to improve operational and service methods / procedures

  • Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers

  • Oversee the smooth, efficient day-by-day running of tours


  • Fluency in spoken and written English, Russian, Lithuanian and one of the following languages: Italian, Spanish, French, Portuguese
  • Minimum 2-year experience working in an incoming tour operator/DMC
  • Competent computer user, strong proficiency in MS Office applications (Excel, PowerPoint and Word) and video conferencing
  • Strong organisational & planning skills
  • Attention to detail
  • A multi-tasker with the ability to prioritise tasks
  • Excellent communication skills with the ability to communicate with people from all backgrounds & levels
  • A positive and competitive attitude with the drive to succeed and work ethic
  • Sensitivity to customers' needs and requirements
  • Ability to identify sales opportunities
  • Good self-motivation skills
  • Ability to work independently
  • Excellent time-management
  • Resilience to cope with long hours and pressure at peak times
  • Genuine interest in travel

Please send your CVs in English before 25 March 2021

Working language for contacts and interview: English, Russian, Italian, Spanish

Company offers

Competitive salary

6-month contract starting 1 May 2021 with provision for extension yearly from 1 May for 6 months

Full coverage of travel and representative expenses

Comfortable office in the city centre

Working for a dynamic international company

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Darbo skelbimo numeris

Job type:
Additional info:
Salary: From 1500 €/m Before tax
Expiration date:
24 March 2021
23 February 2021
Siųsti CV

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Product & Operations Executive Travel &Tours Product & Operations Executive Travel &Tours

UAB "Russo-Balt"

UAB “Russo-Balt” is a DMC/Incoming Russia & Baltics.
- 30 years of expertise in guided vacations and know-how about our destination
- Multilingual offices
- Dynamic team with a passion to make the travel experience of our guests rich in memories about our destination
Our mission is to provide an unbeatable travel experience in the destination that an individual traveller or one travelling with a competitor would not have.
Our three guiding principles
- Show must see sights in the destination
- Take our guests below the surface of the destination
- Ensure that we make the entire travel experience completely effortless in the destination
We believe that that travel broadens horizons, opens eyes, breaks down barriers and enriches the soul.

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Product & Operations Executive Travel &Tours
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Product & Operations Executive Travel &Tours
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