Job Description
- Be the first point of contact for all suppliers with regards to tour-based inventory, financial reconciliation and operational concerns
- Provide information and give instructions to suppliers (hotels, guides, museums, restaurants, transportation companies) concerning group programs, group composition, etc.
- Provide firsthand insights into product costs (hotels, museums, restaurants, transportation, guides, etc.)
- Use data and analytical tools to make recommendations to optimise revenue & margin
- Carry out site inspections of hotels, restaurants and other service providers
- Liaise with coach operators, hoteliers and other service providers
- Agree on service levels, contracts and costs
- Confirm customer names with hotels and other service providers
- Collect, evaluate and respond (as appropriate) to customer feedback
- Use market research information to guide decisions
- Provide pricing information
- Handle bookings, invoicing and issuing of tickets/vouchers
- Maintain close communication with the relevant suppliers at all times on the progress of the bookings
- Maintain close communication with the relevant clients at all times on the progress of the bookings
- Offer the clients as many additional services as possible in order to increase the income per group
- Respond to complaints within 2 working days and ensure it is fully resolved within 1 week
- Identify opportunities to improve operational and service methods / procedures
- Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
- Oversee the smooth, efficient day-by-day running of tours
Requirements
- Fluency in spoken and written English, Russian, Lithuanian and one of the following languages: Italian, Spanish, French, Portuguese
- Minimum 2-year experience working in an incoming tour operator/DMC
- Competent computer user, strong proficiency in MS Office applications (Excel, PowerPoint and Word) and video conferencing
- Strong organisational & planning skills
- Attention to detail
- A multi-tasker with the ability to prioritise tasks
- Excellent communication skills with the ability to communicate with people from all backgrounds & levels
- A positive and competitive attitude with the drive to succeed and work ethic
- Sensitivity to customers' needs and requirements
- Ability to identify sales opportunities
- Good self-motivation skills
- Ability to work independently
- Excellent time-management
- Resilience to cope with long hours and pressure at peak times
- Genuine interest in travel
Please send your CVs in English before 25 March 2021
Working language for contacts and interview: English, Russian, Italian, Spanish
Company offers
Competitive salary
6-month contract starting 1 May 2021 with provision for extension yearly from 1 May for 6 months
Full coverage of travel and representative expenses
Comfortable office in the city centre
Working for a dynamic international company
