Job Description

As the Regional Support Engineer, you will:

Support end users based on escalated tickets, both remotely and on-site, using the company’s internal ticketing platform.
Coordinate user onboarding and offboarding, including device setup and decommissioning.
Offer guidance and training to users on IT tools and best practices.
Identify opportunities to improve device management and support processes.
Participate in regional and global rollout initiatives, contributing to IT infrastructure projects and ensuring smooth implementation within the country.

Requirements

University degree (preferably in IT).
1–3 years’ experience in an IT support role within a mid-sized company.
Good command of English.
Strong communication skills, independence, helpfulness, patience, and ability to explain IT concepts clearly.

Professional team to work with in an international environment and multi-cultural business, exploiting modern working methods and tools.
Clear and honest Performance evaluation. Annual bonus (STIP plan).
Private medical/health insurance
Involvement in global employee Talent management program and the possibility to apply for international job positions
Flexible hours
Hybrid work possibility: at least half of working days should be performed from the office.
Parking/transportation compensation
Anything needed for your fast development: relevant training courses (including foreign language training), books, team building activities and workshops
Additional annual leave days (after 1 year)
Workation – 1-2 months from any EU country per year.
Compensation to set up home office
Access to an Employee Assistance Program (EAP), includes free legal and financial advice as well as quick access to private counselling services.
Other motivating perks: healthy snacks and fruits, tee/coffee, team lunches, team events, birthday prize and much more!