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Joboffer number #308169

Security operations center customer service representatives

CV Market´s client
Kaunas
Job ad expired!

Job Description

  • Talking to customers over the phone, email or chat to resolve their questions or concerns
  • Accurately document and update customer records in the computer system
  • Upsell products or services to customers, if appropriate
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team


Requirements

  • Fluent in English – both spoken and written
  • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Previous customer service and/or call center experience preferred
  • Possesses excellent communication skills
  • Team-focused
  • Ability to work in a flexible schedule
  • Positivity and ability to handle stress


Company offers

  • Great working conditions in young and friendly team
  • Competitive salary
  • Social benefits


Darbo skelbimo numeris
#308169

Location:
Kaunas
Job type:
full-time
Additional info:
employee
Expiration date:
02 August 2017
Published:
04 July 2017

CV Market´s client

ZENEDGE (www.zenedge.com) is a modern, USA-based IT company, that offers a fresh approach to web application security and DDoS mitigation, ensuring 100% protection of web properties from cyber threats, delivering on the promise of security and peace of mind.

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You are applying to:
Security operations center customer service representatives
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!