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Joboffer number #308169

Security operations center customer service representatives

CV Market´s client
Kaunas
Job ad expired!

Job Description

  • Talking to customers over the phone, email or chat to resolve their questions or concerns
  • Accurately document and update customer records in the computer system
  • Upsell products or services to customers, if appropriate
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team


Requirements

  • Fluent in English – both spoken and written
  • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Previous customer service and/or call center experience preferred
  • Possesses excellent communication skills
  • Team-focused
  • Ability to work in a flexible schedule
  • Positivity and ability to handle stress


Company offers

  • Great working conditions in young and friendly team
  • Competitive salary
  • Social benefits


Darbo skelbimo numeris
#308169

Location:
Kaunas
Job type:
full-time
Additional info:
employee
Expiration date:
02 August 2017
Published:
04 July 2017

CV Market´s client

ZENEDGE (www.zenedge.com) is a modern, USA-based IT company, that offers a fresh approach to web application security and DDoS mitigation, ensuring 100% protection of web properties from cyber threats, delivering on the promise of security and peace of mind.

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