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Joboffer number #311966

Senior Change and Release Manager in IT Service Management

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Job Description

Strategic Staffing Solutions International client Danske Bank Group IT Lithuania (DGITL) is a part of an organization which delivers world-class digital financial solutions to customers. DGITL is newly established IT site operating from the end of 2014 but it is already the fastest growing IT organization in Lithuanian market. We have an understanding that the current change is Technology-driven, and we prioritize IT as a key component for success in our journey to drive digital disruption in the bank.

DGITL teams work with complex tech challenges and develop Danske Bank’s global competitive edge on innovative digital solutions. Teams are driven by job content, share ownership of strategic services, own service strategy and lead improvement. One more important feature – senior leadership is present on site.

Senior Change and Release Manager in IT Service Management

IT Change and Release Manager facilitates successful introduction of changes to an IT system or environment, having responsibility to define the change and release processes which are used by the IT development and infrastructure organization when handling new service and improvements. Position ensures quality assurance and preparation of reports and documentation to reflect the quality output of the change and release management area. Change and Release Manager has an overall focus on optimizing processes and achieving results in top class hereby also defining the structures of CAB meetings.


  • Change and Release Manager is responsible for controlling the lifecycle of all changes having primary objective to enable beneficial changes with minimum disruption to IT Services
  • Head of the change and release process regarding planning, coordination and communication of the process
  • Manage the team of Change & Release resources (currently 5 FTE); day-to-day responsibility for team performance
  • Perform duties according to ITIL Operations processes
  • Develop and improve change & release management solutions
  • Govern the Change Management and Release Management processes within IT Operations; develop, promote and enact this governance across Group IT
  • Drive KPI performance attainment across Group IT for Change and Release quality
  • Participate and execute CAB meetings to discuss release scope and/or roadblocks
  • Define and establish appropriate quality measurements and metrics for CAB meetings and other Change & Release forums
  • Ensure early quality assurance and see correct use of change gates/review throughout the change process


  • Bachelor degree in Computer Science or related field
  • 4+ years of experience within IT service operations
  • Experience of previous release or project management or incident or problem management experience
  • Solid experience in information systems operations and service management environments, preferably within a financial services context
  • Advanced knowledge of software development lifecycle and ITIL operations processes; ITIL v3 qualified essential, knowledge of IT4IT preferred
  • Demonstrated ability to coordinate cross-functional teams towards task completion
  • Demonstrated effective leadership and analytical skills
  • Strong and assured stakeholder management capabilities
  • Advanced written and verbal communication skills in English are a must

Company offers

  • An inspiring environment in a large IT organization
  • A perfect opportunity to join an IT team and face the challenge and the opportunity to influence and shape the organization
  • Work in an international team, which concentrates on innovative business facing solutions
  • An extensive learning opportunities to ensure that your skills are maintained and updated on an ongoing basis
  • Highly skilled team and career opportunities
  • Cross business career opportunities in bank

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Senior Change and Release Manager in IT Service Management
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