2022-07-29 11:26:48
2023-02-22 15:25:07

Service Desk Analyst (L1 Support)

CVMarket.lt klientas
Iki 140 €/d. Prieš mokesčius
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Žiūrėti skelbimus

Darbo aprašymas

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
  • Logging call details into tickets in the internal system.
  • Work closely with teams to obtain technical knowledge and to propose innovative solutions and update the knowledge base 
  • Meet standard KPIs (average handling time, first point resolution, call quality)

Reikalavimai

  • Knowledge of basic computer knowledge.
  • Proficiency in English language (verbal and written)
  • Positive, self-starter attitude with desire to exceed client expectations 
  • Attention to detail, highly organized, with an absolute focus on quality of work.
  • Flexibility to work in shifts 

Įmonė siūlo

  • Vibrant working environment in multicultural global community
  • Opportunities to learn and grow, clear career path in a growing multinational organization.
  • Private health insurance & extra benefits