Job Description
Supporting Danske Bank colleagues through all IT Service Desk channels as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of IT Service Desk support, processes and channels.
This opportunity should catch your attention if you are tired of day-to-day responsibilities of typical call centre. This position will let you learn back-office tasks as well as use your customer service talent.
- To provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
- Drive the increase of number of calls resolved at first point of contact by sharing information, updating existing knowledge and writing new knowledge documentation
- Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
- Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests, that cannot be resolved at 1st line
- Drive forward the continuous improvement of the department by championing change and driving service improvements.
Requirements
- Strong level of Finnish and English languages (both written and spoken)
- Strong motivation to work in a Service Desk role
- High customer attention and/or customer service experience
- High level of professionalism while dealing with challenging work situations
- Preference to work within a team as opposed to working alone.
Company offers
- This is a perfect opportunity to choose career path that will enable you to join fast growing team and to contribute to improvement of the future processes
- Working normal business hours
- The best time to join a new team and ability to use your experience for training future colleagues
- An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
- Highly skilled team and career opportunities
- Work in an international team which concentrates on innovative business facing solutions
For other IT vacancies at Danske Bank please check or register your interest at http://www.afr.lt/danskebank
Additional information
We'll inform just selected candidates.
Confidentiality is guaranteed.
