Job Description

The Online Community Manager manages engagement and interactivity with key audiences on relevant social media networks, and fosters community spirit.

Clients are in the UK Market

Responsibilities
Uploads compelling editorial content and manage the content posting schedule for the various social media sites
Moderate all User Generated Content
Manage communities located in social networking sites including Facebook, Twitter, and other similar social media outposts
Monitor effective benchmarks for measuring the growth of the community, and analyse, review, and report on effectiveness of new initiatives
Regularly feed back insights gained from community monitoring to help evolve the strategy in a timely fashion
Monitor trends in online community tools, trends and applications

Requirements

Requirements

Great English as all clients are UK based

Creative, diplomatic, cool under pressure and good interpersonal skills
In-depth knowledge and understanding of online community platforms and their respective participants (Facebook, Linkedin, Twitter, Google+, Forums, Blogs, Photo Uploads, Profiling etc.) and how they can be deployed in different scenarios
Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
Team player, with the confidence to take the lead
Good technical understanding and can pick up new tools quickly
Have a good knowledge of principles of customer service
Editorial, Marketing, Customer Service experience, a plus

Company offers

nice friendly environment and to be a part of a small international company with fantastic opportunities to drive the company and your career forward