Software Engineer - Fusion

Complete understanding of the standard policy, ownership and implementation of the Event, Incident, Request, Problem and Knowledge Management disciplines for various Salesforce applications and third-party tools.

• Act as a subject matter expert for Salesforce ecosystem and interact with various application owners, application support, Business analysts and Application Development teams
• Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the Force.com platform
• Hands-on configuration using Force.com and Fusion tools
• Demonstrate an understanding of SFDC capabilities including Flows, Permission Sets, Reporting & Dashboarding
• Participates in Project, M&E, Project transition and UAT’s to enhance individual knowledge and build on the knowledge required to support the application
• Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira etc.
• Oversight on ITSM toolset ensuring SLA’s on incidents, requests and problem records are met and their details are accurate.
• Manage major incidents in the application support area, work for a speedy resolution and follow up with resulting problem actions.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

• 3+ years of experience in Software Development and support role within the financial sector.
• Salesforce Administration, Platform App Builder and Platform Developer 1 Certifications
• Experience with data quality tools and methods (such as data profiling, validation, cleansing, etc, via SQL/SOQL).
• Strong customer orientation & an eagerness to excel and be a part of a fast-growing team
• Demonstrated team player in resolving issues faster, during high case volumes or multiple high priority issue scenarios
• Excellent verbal and written communication skills.
• Candidate must be able to stay focused under pressure.
• Must have the ability to understand business issues and translate them to IT priorities.
• Strong analytical and problem-solving skills
• Must have Process management skills
• University bachelor’s degree or equivalent

Nice to have

• Experience with Business Continuity, Disaster Recovery, Crisis & Incident Management, Third Party Risk Management, and other Resilience focused methodologies, strategies & use cases preferred
• ITIL v3 Foundation certification preferred
• Operations Management experience in a high availability environment supporting various salesforce applications & ERP/data integration tools (such as ServiceNow, Mulesoft, Coupa and SAP Etc.)
• Business Analysis experience is advantageous.

• Annual base salary gross: 44,200 EUR to 70,800 EUR . Applicable to Lithuania candidates: The base salary range represents the low and high end of the Moody’s salary range for this position.
• Other rewards and benefits include the following: Medical, Personal Accident, Life Insurance and Time Off.