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Joboffer number #544044

Technical Support Representative (German language)

CV Market client
Job ad expired!

Job Description

Due to expansion Dexcom is establishing a new customer support team in Vilnius, Lithuania. The new team will consist of 10 people to work with EMEA region. As a Technical Support Representative you will interact with patients, parents, caretakers for people who use Dexcom products.  Your assistance and empathy will give the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way.  Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment or feature is defective (inoperable) and help resolve issues related to the product.


  • 1+ years of relevant customer/technical support experience

  • Fluent in English and German

  • Customer focus and empathy - you enjoy talking to customers, listening to their needs and finding solutions to their queries

  • Strong verbal and written communication skills and excellent phone manner

  • Problem solving skills by working independently and in collaboration with other teams

  • Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions and safety rules

  • Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.

Company offers

  • An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes

  • Focus on your long-term career

  • Access to best in class training and development programmes

  • Work with 5000+ awesome colleagues in an open, fast-paced and fun working environment

  • Attractive benefits including performance-based bonus, health, accident, life insurance, private pension, team events and more

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Technical Support Representative (German language)
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