User Support agent in IT Operations & Security [Norwegian]

User Support is the primary contact for all users in Storebrand/ SPP regarding service disruptions, service requests and application support In Norway, Sweden and Lithuania. User Support is responsible for helping the users back in ordinary business as soon as possible, whether it is by restoring a service or informing about an available workaround.

User Support´s main task:
• Log all incidents / service requests (Incl. categorization and prioritization);
• Provide 1st-line investigation and diagnosis;
• Resolve those incidents/ requests if possible;
• Escalate incidents/ requests if they are not solved within agreed time;
• Keep users informed of progress;
• Close all incidents/ service requests.

User Application Scope:
• User Support is offering support on many Applications that are mainly developed internally at Storebrand /SPP. For example CRM, Customer Master, other sales- and most of our web solutions;
• All support is in Swedish or Norwegian but we also need to be good in English to communicate to our colleagues in IT.

Qualifications
• IT literacy;
• Good command of Norwegian, both spoken and written;
• Knowledge of Storebrand's systems is an advantage.

Personality:
• Enthusiastic and service minded;
• Able to work under pressure;
• Solution oriented;
• Works well both alone and in cooperation with groups in a virtual team;
• Organized and structured working methodology;
• Willing to make continuous improvements.

• An important role in an highly competent international development team with projects across national borders;
• Interesting tasks in a fast paced working environment and the freedom to make an impact in an agile environment.