Job Description
The purpose of the role is to ensure timely and accurate processing of all Accounts Payable transactions for assigned team (5-11 AP accountants) in accordance with performance and quality standards defined in relevant service level agreements.
Responsibilities
- Lead and monitor an assigned Accounts Payable team
- Ensure the understanding and compliant service delivery across the company of agreed policies and procedures by team members
- Understand service level agreements (SLA) and key performance indicators (KPI) for Accounts Payable related business processes
- Contribute to the maintenance and updating of Accounts Payable processes and procedures
- Ensure accuracy and completeness of Accounts Payable data, such as customer invoices, customer statements and credit notes processed by team members
- Supports team members to achieve performance and quality standards as defined in relevant service level agreements
- Provide technical guidance and support to the team members as required
- Assistant in the implementation of initiatives for improving the efficiency and/or effectiveness of the Accounts Payable transaction processing
- Resolve customer queries and complaints related to Accounts Payable processes as specified by relevant service level agreements and escalating queries and complaints.
Requirements
- University degree in Economics or Business Administration with major in accounting
- 3+ years of proven knowledge of finance and accounting processes and process improvements in Shared Service Center environment
- Proven team leading experience
- Must be fluent in English (both written and spoken)
