Right now we are looking for a Junior Workplace Support Engineer in Workplace Operations team, in Telia Global Services Lithuania, Vilnius.
I am Edgar Deduchov and I am leading Workplace Operations team. We are passionate IT specialists, fun to be around individuals and a great team, aiming to deliver exciting & innovative solutions.
Workplace Operations is an epicenter of Telia IT and if you wish to influence it or have a say in its expansion - you are standing in the right place to do so! We are responsible for solutions in digital communication channels, active directory services, virtualization, Mac & Windows computing, as well as ensuring the security of our front facing devices. Are you eager to become a part of it?
Your next challenge?
As a member of my team in our new open-space offices in Vilnius, you will be supporting our internal customers that are using technical solutions within the remit of our team. You will familiarize yourself and take part in supporting our infrastructure and services, their components and shape long-term goals. Your work will be directly impacting user experience and stability of our infrastructure and services. Your supported products will be responsible for Virtualization, Collaboration, Distribution and Computing utilizing relevant toolset, such as SCCM console, VmWare console, Citrix support tools, JAMF and other Apple support tools, App-V, O365 suite, monitoring solutions. You will be monitoring the infrastructure and stability of our services, identify trending issues and report them to relevant parties, search for workarounds and provide support to our customers until permanent solutions are in place.
Our team in Vilnius is going to be responsible for Workplace Operations, safeguarding the services behind newest technological solutions and you will be a part of it, supporting workplace product groups to its maximum potential.
Who are you?
You are a strong team-player with a service-minded soul who independently will drive your own tasks and deliver on time. We need that combination of team spirit and individual drive as you will work closely with people in your team, but also have a lot of decision making and responsibility to create solutions, where you have question marks.
Ready to walk an extra mile
Eager to learn and share knowledge
Ambition to deliver high quality results
Making things better
Experience in providing IT support locally and with remote tools
Experience in customer support
Knowledge of incident management process
Desired knowledge in ITIL
Be familiar with tools used in supporting Virtualization, Collaboration, Distribution and Computing infrastructure
Be familiar with Win10 and Apple support
Fluent in English (spoken and written)
If you fancy joining my team, apply for the job! Do you need to know more, call me on +37062115897, or connect with me on LinkedIn. Selection is ongoing, so do not hesitate to get in touch.
Welcome to Telia – Home to your next big opportunity!