Job Description
As a Customer Service Representative, you will reply to incoming phone calls and emails from our clients, both end users and company clients in France. The matters range from questions regarding wellness contributions, insurances to how to calculate taxes for company cars.
We will measure our progress via KPIs, a few examples could be Average Answer Time and Amount of Handled matters.
As our Vilnius office is newly started you will be a part of a few smaller teams which have different work tasks. Because of this, there will most likely be a lot of cooperation between the different functions at the office. This includes flexible work where you need to be ready to take initiatives and step in where needed and work together with the other teams. You will also have regular contact with your colleagues in Stockholm and Paris via e-mail and telephone. You will receive training in Paris and in Stockholm.
WHAT YOU WILL DO:
- Answer incoming e-mails and calls from our company clients and their co-workers
- Guide the co-workers in Benify’s benefit portal
- Various administrative tasks
Requirements
We are looking for someone who is responsible, loves to deliver good service and has an urge for development and learning new things. Benify values team spirit & cooperation, ambition and flexibility. Our company goal is “World Domination” – a goal we hope that you want to share with us.
- High School graduate
- Fluent in French and English. Skills in Swedish is a big plus but not required
- Customer Service experience, preferably where computer and telephone have been your main tools
- An interest in tech/IT is meritorious
- Knowledge in Microsoft Office, especially in Excel
Company offers
- The chance to work in a fast paced, innovative and international environment, dealing with all kind of different countries and cultures.
- Be a part of Benifys’ global expansive journey, that will exceed client expectations and change the existing and future market.
- Competitive salary and great benefits
- Work-life balance
- Talented colleagues and a lot of fun activities
Are you passionate about Customer Service? Do you want to join us on our journey towards World Domination? If yes, we are looking forward to receiving your application (Cover Letter, CV and certificates) in English.
