Deliver excellent service to our customers via email & chat.
Ensure responsive and comprehensive customer support.
Respond to support tickets within company standard time frames.
Lead the development and improvement of our processes & tools for the Support team with your expertise.
Develop creative and innovative ways to improve team performance.
Turn distressed customers/situations into opportunities to delight our customers through product knowledge, retraining efforts, and exceptional communication skills with a positive attitude.
Provide feedback on quality of support and communicate new feature requests.
Reikalavimai
Experience in customer service, ideally in a Service Desk / IT support environment, preferably directly with consumers.
Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through.
Strong people skills and a talent for problem solving.
Strong written and verbal communication.
Demonstrated ability and desire to work and excel in fast-paced environment.
Excellent team player and able to work under own initiative
Strong critical thinking, analytic, and problem-solving abilities.
Įmonė siūlo
Sociable, welcoming, and supportive team environment.
Paid training and bonus opportunities.
Exposure to diverse industries.
Klausimai ir atsakymai
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Persiųsti
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