• Provide level 2 support for enterprise system monitoring/scheduling and automation tools.
• Handle incidents that are escalated by the level 1 team.
• Implement change requests and service requests.
• Handle major incidents as per the established process.
• Escalate issues to management as required.
• Ensure fault resolution and escalations are handled in a timely manner.
Requirements
Requirements:
• 2+ years of level 1 or level 2 Linux/AIX/Unix support experience.
• Experience of monitoring Windows/Unix/Linux platforms.
• Knowledge of ITIL.
• Customer focus.
Advantages:
• System administration experience (Windows/Unix/Linux).
• Knowledge of SNMP/Perl/C#/VB/Shell Scripting/databases (SQL/Oracle).
• Knowledge of IBM Netcool/MS SCOM/Nimsoft Nimbus as an administrator.
Company offers
• Becoming a part of dynamic global organization.
• Work with experienced professionals and subject matter experts.
• A high performing, driven and supportive working culture.
• Outstanding possibilities for personal and professional development.
• Competitive salary packages.
• Annual discretionary compensation.
• Private medical, life and accident insurance.
• Other standard employee benefits.
Klausimai ir atsakymai
Užduokite klausimą:
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Persiųsti
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